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FAQ's Frequently asked questions


Modify or cancel my order?

Dear customer, We appreciate your preference and trust in choosing our services.

We want to make sure that you are completely satisfied with your purchase, which is why we inform you about our modification, cancellation and return policy.

1. Modifications and Cancellations: Once you have completed your order, it will be registered and processed in our system. From that moment, it will not be possible to make modifications or cancellations directly. However, we understand that unforeseen circumstances may arise, so we offer you the opportunity to manage changes or cancellations, as long as the product has not been processed in our warehouse.

2. To request a modification or cancellation , we recommend you contact our customer service department as soon as possible here. Our team will take care of verifying the status of the order and, if possible, will attend to your request.

3. Completed Order: Once the order has been processed and completed in our warehouse, it will no longer be possible to make changes to the selected products.

Status of my request

We are excited to inform you that your order is on its way. As soon as it leaves our warehouse, you will receive an email with all the details, including the tracking number. So you can track until it reaches your hands.

We have developed a system so that you can see the status of your order in real time by accessing here

We want your shopping experience to be as satisfying as possible, and we're here to answer any questions you may have. If any questions arise, do not hesitate to contact us

Invoice request

In our sustainability support policy, the packages sent do not include the printed invoice. However, we provide you with the option of obtaining it easily. To access the invoice for any of your orders in PDF format, simply go to your customer account and access your order area. From there, you can download the invoice whenever you want.

It is essential that, when placing your order, you provide the billing information correctly, since once the invoice has been issued, it is not possible to make changes. To guarantee that the CIF-NIE appeared on your invoice, make sure to register or adjust your profile settings from "Individual" to "Company".

Our mission is to offer you a seamless and transparent shopping experience, and invoice management is part of this commitment. If you have any additional questions or need assistance, our customer support team will be happy to assist you.

Minimum order

We do not have a minimum order.

To know all the information about shipments you can consult it here: