Terms and Conditions

Below are the terms and conditions that will govern the purchase of products and services through the website https://www.efficientsciencegroup.com/ owned by Black Fenix ​​SL (hereinafter the provider). By accepting these terms and conditions, the user confirms that he has read and understood what is stated, that he is a person with sufficient capacity to purchase this type of product or service, and that he assumes all the obligations set forth herein. It is recommended that buyers be over 18 years of age. These conditions will have an indefinite period of validity and will be applicable to all contracts made through the website https://www.efficientsciencegroup.com/ . The provider reserves the right to unilaterally modify these conditions without affecting the goods or promotions that were acquired prior to the modification, except for some error.

At Efficientsciencegroup.com, trust is key in the store-user relationship. For this reason, in addition to offering high-quality products at the best price, free and objective information that adds value is provided to help buyers make informed decisions.

Efficientsciencegroup.com belongs to a group with more than a decade of experience in customer service, characterized by the constant search for excellence, and offers the best selection of sports nutrition and healthy eating products on the market, regardless of the sports discipline. or buyer objective

In addition, gluten-free and lactose-free products are available for those who require a perfect diet and supplementation.

Purchasing process

Any product from our catalog can be added to the basket. In this, only the items, the quantity, the price and the total amount will be observed. Once the basket is saved, the taxes, charges and discounts will be calculated according to the payment and shipping information entered.

The baskets do not have any administrative link, it is just a section where you can simulate a budget without any commitment from both parties.

From the basket you can place an order by following the steps below for its correct formalization:

1. Review of billing data.
2. Shipping address review.
3. Selection of payment method.
4. Place the order (buy).

Once the order has been processed, the system instantly sends an email to the PROVIDER's management department and another to the USER's email confirming the completion of the order.

Orders (purchase requisitions)

In a maximum of 24 hours, on working days, an email will be sent to the USER confirming the status of the order and the date of shipment and/or approximate delivery.

promotions

In our online store, we offer a wide variety of products in liquidation, promotion and sale. Each product in liquidation or promotion will be accompanied by detailed information, such as the period of validity, characteristics and conditions of the offer. Discounted prices will be clearly displayed, indicating the discount or net price next to the regular price, without overlapping them.

Deliveries

The delivery of the products purchased will be carried out according to the method selected by the user among the options provided. The shipment of the purchased products will only be made when the user has made the full payment and this has been received by the provider. Until that moment, the purchase will not be understood to have been made, except in cases in which the user requests cash on delivery. In these cases, the contract will be considered perfected at the same time that the provider issues the purchase confirmation email. The delivery of the product shall be understood to have been made at the time indicated on the delivery note. If you want more information about the modalities of shipping costs, the price, the delivery times and the specific characteristics of each one of them, we recommend that you visit the "shipping costs" section.

Returns

Type 1: Cancellation

Once the order has been confirmed, it is not possible to modify or cancel it. However, in some cases, through the customer service department, modifications or cancellations can be made if the product has not yet been processed (that is, if it has not yet left the logistics facilities for its destination). 

Type 2: Returns for purchase withdrawal

All products purchased at Efficientsciencegroup.com can be returned and reimbursed, provided that the intention to return the product is indicated within a period of 14 calendar days after receipt and that the established conditions are met.

Requirements for returns by withdrawal:

• For the return shipment, you must use the same cardboard box with which the product was received, or failing that, a protective box to ensure that the product arrives in good condition at our warehouses.
  
• The products to be returned must be unused and in the same condition in which they were delivered, that is, with all their original packaging, manuals and accessories.
  
• Returns of products that have been purchased on liquidation will not be processed
• Once the request to exercise the right of withdrawal has been received, the financial amount paid for the product or products returned will be refunded. The return request must be submitted within a maximum period of 14 calendar days from the moment of receipt. The payment will always be made through the same form of payment used by the client or, failing that, by bank transfer. The return costs will be borne by the consumer and/or user

Steps to follow:

• Contact Efficient Group through the return form to provide all the product information
  
• Prepare the package for return as indicated in the requirements
  

What Efficient Group will do:

• Upon receipt of the products, they will be examined and it will be communicated whether or not they are entitled to a refund of the amounts paid for the purchased products.
  
• The consumer will be refunded the amount of the product or products returned
  
• The return process will be carried out as soon as possible and, in any case, within a period of 14 days from the date on which the intention to withdraw was notified. The return will be made through the same payment method with which the purchase was made.
  

Type 3: Returns for damaged products

If the client considers that at the time of delivery the product does not comply with the same as stipulated in the contract or that it is defective, they can claim it within a period of 14 days after receipt by following the steps defined below:

Steps to follow:

• Photograph the product so that Efficient Group can see the damage caused by transport and/or damage suffered by the product
  
• Contact Efficient Group through the return form to provide all the product information
  

What Efficient Group will do:

• Once the product is received, it will be carefully examined and, within a reasonable time, they will contact you to indicate whether the return or replacement of the product is accepted. You can offer an exchange, return or substitution of the same and it will be effective as soon as possible and, in any case, within 14 days from the date on which an email is sent confirming the acceptance of the return.
  
• In the case of proceeding with the return and that they do not have stock of said product, the full amounts paid for the product will be returned, including the delivery costs incurred to deliver the item and the costs that the customer would have had to return the item. product to Efficientsciencegroup.com

In summary, Efficient Group allows the cancellation or modification of an order as long as the product has not been processed. If the product has already been processed, the customer must bear the transportation costs caused by the cancellation. All products purchased at Efficientsciencegroup.com can be returned and reimbursed within a period of 14 calendar days after receipt, provided they meet the established conditions. In the event of a return due to withdrawal, the return costs will be borne by the consumer and/or user. If the product is defective, it can be claimed within a period of 14 days after receipt and Efficient Group will take care of examining the product and proceeding to return or replace it.

General information

Below are the terms and conditions for orders placed through the https://www.efficientsciencegroup.com/ website . The products can be sold throughout Spain, including Ceuta, Melilla, the Canary and Balearic Islands.

If shipping outside of Spain is required, check availability. The currency used will be the euro.

The prices indicated for each product include value added tax (VAT) or other taxes that may be applicable and will be expressed in euros. The prices applicable to each product will be those published on the website and will be applied automatically during the purchase process, including expenses generated by taxes, transport or other services.

The client must take into account that the economic valuation of some products may vary in real time, but it will always be previously communicated.

Once the payment is made, a confirmation email will be sent to the registered user. The purchase invoice will be available to consult or download in the Efficient Group customer account the day after the purchase. The product shipping box does not include an invoice or delivery note to contribute to reducing the environmental impact.

Stock confirmation will be subject to final confirmation by the provider, which will initially reflect it next to each product.

If any of the products contained in the order is not available at the time of processing the order, the customer will be informed of the new delivery period and will be given the option of opting for a refund of the purchase amount. If it is not possible to quickly replace the stock of a product, the refund of the amount paid directly will be made with the same means of payment or with which an agreement is reached with the client if it is preferred that it be returned by another means. payment.

In the event that the product selected by the customer is not in stock, you can contact the customer service department to confirm stocks and delivery forecasts. For any information about the order, the user can contact through the contact form or check the status of the order through the account opened on the website.

 

Types of payment and conditions

You only have to follow the instructions when making the purchase, simple and practical in just a few clicks.

The payment methods are 100% secure, the following are available:

• shop pay
• Credit/debit card
• bizum
• PayPal
• amazonpay
• Buy now and pay in 3 installments 0% interest with Klarna.

shoppay:

Shop Pay is a payment platform that offers several benefits for both customers and merchants. Here are some of the benefits of paying with Shop Pay:

• Quick and easy checkout experience : When a customer checks out to pay for their purchase and has already entered shipping and billing information, as well as credit card information, they can save the information for future purchases. This makes the checkout process faster and easier in the future.
  
• Split Payments – Shop Pay offers the option to split the payment into simple bi-weekly or monthly payments, which can be beneficial for customers who cannot pay the entire purchase amount at once
• Security – Shop Pay uses security measures to protect customer information, such as data encryption and identity verification

Credit card:

Efficient Group offers a form of payment that has no commissions and is effective immediately, which allows the order to be processed as soon as possible.

In addition, Efficient Group has a secure payment gateway that prevents fraudulent use of credit or debit cards. All the data collected during the payment process is encrypted and contrasted with the bank, which guarantees the security of communications through the SSL certificate.

Efficient Group complies with PCI/DSS regulations in transaction management and anti-intrusion testing. They also process 3D secure transactions and other anti-fraud security systems.

bizum:

Bizum is a mobile payment platform that offers several benefits for both customers and merchants. Below are some of the benefits of paying with Bizum:

• Speed ​​and comfort : Bizum allows you to make payments quickly and easily through your mobile phone, without the need to carry cash or credit cards with you
  
• Security : Bizum uses security measures to protect customer information, such as identity verification and data encryption
  
• Wide acceptance : Bizum is a widely accepted payment platform in Spain, which means that customers can use it in a large number of businesses
  
• Payment division : Bizum allows you to divide the payment into several parts, which can be beneficial for those customers who cannot pay the entire amount of the purchase in one go
  
• No commissions : Bizum does not charge commissions for making payments, which means that clients do not have to worry about additional costs

PayPal:

PayPal is an online payment platform that offers several benefits for both customers and merchants. Here are some of the benefits of paying with PayPal:

• Security : PayPal offers top-notch security and protection for customer purchases. In addition, the platform uses security measures to protect customer information, such as identity verification and data encryption.
• Convenience : Paying with PayPal is quick and easy, since you only need to enter the email and password of the account. In addition, PayPal allows you to associate payment methods such as cards or bank accounts, which makes the payment process even more comfortable.
• Wide Acceptance – PayPal is a widely accepted payment platform around the world, which means that customers can use it at a large number of merchants
  
• Flexibility : PayPal allows you to pay with any credit or debit card, even if you don't have a PayPal account. In addition, PayPal offers the option to split the payment into several parts, which can be beneficial for those customers who cannot pay the entire purchase amount in one go.
• No Fees – PayPal charges no fees for making payments, which means customers don't have to worry about additional costs

amazonpay:

Amazon Pay is an online payment platform that allows customers to use their saved payment methods to make purchases online. Here are some of the benefits of paying with Amazon Pay:

• Convenience – Amazon Pay allows customers to use their saved payment methods to make purchases online, making the checkout process faster and easier
  
• Security – Amazon Pay uses security measures to protect customer information, such as identity verification and data encryption
  
• Wide acceptance – Amazon Pay is a widely accepted payment platform around the world, which means that customers can use it at a large number of merchants
  
• No Fees – Amazon Pay charges no fees for making payments, which means customers don't have to worry about additional costs
  
• Buyer Protection – Amazon Pay offers buyer protection, which means customers can be sure their purchase is protected

Klarna, pay in 3 comfortable interest-free installments:

Klarna is a payment platform that offers several benefits for both customers and merchants. Here are some of the benefits:

• Flexibility – Klarna allows customers to buy now and pay later, which means they can get small loans at checkout for purchases both online and in stores via the Klarna mobile app. In addition, it offers the option to split the payment into several parts, which can be beneficial for those customers who cannot pay the entire purchase amount in one go.
• Convenience : Paying with Klarna is quick and easy, as you only need to enter your credit or debit card information
  In addition, it allows customers to manage purchases and check their orders in the Klarna app.
  
• Security – Klarna uses security measures to protect customer information, such as identity verification and data encryption
  
• Wide acceptance : Klarna is a widely accepted payment platform in almost 20 countries and used by approximately 90 million buyers
  
• No interest – Klarna does not charge interest for making payments, which means customers don't have to worry about additional costs

Applicable guarantees

The products offered are original of the brand and have a factory guarantee certificate. In addition, they have a two-year factory warranty, which begins to operate from the moment of delivery. In case of incidents that justify the use of the guarantee, the repair, replacement of the item, reduction or return will be chosen, in the legally established terms. It is important to bear in mind that the guarantee will lose its value if any of the data on the guarantee or on the proof of purchase are modified, altered or replaced. The guarantees do not include deficiencies caused by negligence, blows, improper use or manipulation, or materials subjected to wear due to normal use.

applicable law

Regarding the applicable law and jurisdiction, these conditions will be governed and interpreted in accordance with Spanish legislation in that which is not expressly established. In the event of disputes that may arise from the provision of the products or services subject to these conditions, it is agreed to submit them to the corresponding Courts and Tribunals according to the user's address.

Conflicts may also be submitted to arbitration provided for in consumer and user defense and arbitration legislation, and to extrajudicial conflict resolution procedures established by means of codes of conduct or other self-regulation instruments.

Any natural person with a minimum age of 18 who creates a customer account, will be under the commitment that all the information related to their identification and other data necessary for the realization and processing of the order are true, complete and updated.

For all purposes, the provider considers that a collective person is identified and individualized by the connection between its corporate designation, the registered office and the collective person identification number indicated at the time of creation of said customer account.

INFORMATION SOCIETY SERVICES LAW (LSSI)

Black Fenix ​​SL, responsible for the website, hereinafter RESPONSIBLE, makes this document available to users, with which it intends to comply with the obligations set forth in Law 34/2002, of July 11, on Company Services of Information and Electronic Commerce (LSSICE), BOE No. 166, as well as informing all users of the website regarding the conditions of use.

Any person who accesses this website assumes the role of user, committing to the observance and strict compliance with the provisions set forth herein, as well as any other legal provision that may be applicable.

Black Fenix ​​SL reserves the right to modify any type of information that may appear on the website, without there being any obligation to notify or inform users of such obligations, publication on the Black Fenix ​​SL website being understood as sufficient.

1. IDENTIFYING DATA

Domain name: efficientsciencegroup.com
Trade name: EFFICIENT GROUP
Company name: Black Fenix ​​SL

NIF: B13924220
Registered office: Calle Santa Teresa de Jesús n3, CP: 11010, Cádiz.
Telephone: 604247628
Email: efficientgroupteam@gmail.com
Mercantile Registry of Cádiz, Volume 2495, Page 71, Section, Sheet CA-62862, Entry 1

2. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, the designs, logos, text and/or graphics, are the property of the RESPONSIBLE or, if applicable, licensed or express authorization from the authors. All the contents of the website are duly protected by intellectual and industrial property regulations, as well as registered in the corresponding public registries.

Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution and commercialization, requires in any case the prior written authorization of the CONTROLLER. Any use not previously authorized is considered a serious breach of the intellectual or industrial property rights of the author.

The designs, logos, text and/or graphics outside the CONTROLLER and that may appear on the website belong to their respective owners, being themselves responsible for any possible controversy that may arise with respect to them. The RESPONSIBLE expressly authorizes third parties to redirect directly to the specific contents of the website, and in any case redirect to the main website of efficientsciencegroup.com

The CONTROLLER acknowledges the corresponding intellectual and industrial property rights in favor of their owners, their mere mention or appearance on the website not implying the existence of any rights or responsibility over them, nor does it imply endorsement, sponsorship or recommendation by the same. .

To make any type of observation regarding possible breaches of intellectual or industrial property rights, as well as any of the contents of the website, you can do so through the email info@efficientgroup.com.

3. EXEMPTION OF LIABILITY

The RESPONSIBLE is exempt from any type of responsibility derived from the information published on its website provided that this information has been manipulated or introduced by a third party outside the same.

Use of Cookies

This website may use technical cookies (small information files that the server sends to the computer of the person accessing the page) to carry out certain functions that are considered essential for the proper functioning and display of the site. The cookies used are, in any case, temporary, with the sole purpose of making browsing more efficient, and they disappear at the end of the user's session. In no case do these cookies provide personal data by themselves and they will not be used to collect them.

Through the use of cookies, it is also possible for the server where the web is located to recognize the browser used by the user in order to make browsing easier, allowing, for example, access by users who have previously registered to the areas, services, promotions or contests reserved exclusively for them without having to register each time they visit.

They can also be used to measure the audience, traffic parameters, control the progress and number of entries, etc., in these cases cookies being technically dispensable, but beneficial to the user. This website will not install dispensable cookies without the prior consent of the user.

The user has the possibility of configuring their browser to be alerted to the reception of cookies and to prevent their installation on their equipment. Please, consult the instructions of your browser to expand this information.

Link Policy

From the website, you may be redirected to content from third-party websites. Given that the RESPONSIBLE cannot always control the contents entered by third parties in their
respective websites, does not assume any type of responsibility with respect to said contents. In any case, it will proceed to the immediate withdrawal of any content that could contravene national or international legislation, morality or public order, proceeding to the immediate withdrawal of the redirection to said website, informing the competent authorities of the content. in question.

The RESPONSIBLE is not responsible for the information and content stored, by way of example but not limitation, in forums, chats, blog generators, comments, social networks or any other means that allows third parties to publish content independently on the website. of the RESPONSIBLE. However, and in compliance with the provisions of articles 11 and 16 of the LSSICE, it is made available to all users, authorities and security forces, actively collaborating in the withdrawal or, where appropriate, blocking of all those contents that may affect or contravene national or international legislation, the rights of third parties or morality and public order. In the event that the user considers that there is any content on the website that could be susceptible to this classification, please notify the website administrator immediately.

This website has been reviewed and tested to function properly. In principle, correct operation can be guaranteed 365 days a year, 24 hours a day. However, the RESPONSIBLE does not rule out the possibility that there are certain programming errors, or that force majeure, natural disasters, strikes or similar circumstances occur that make access to the website impossible.

IP addresses

The website servers may automatically detect the IP address and domain name used by the user. An IP address is a number automatically assigned to a computer when it connects to the Internet. All this information is recorded in a server activity file that allows the subsequent processing of the data in order to obtain only statistical measurements that allow knowing the number of page impressions, the number of visits made to the web servers, the order of visits, the access point, etc.